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SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Our products cannot be shipped to international destinations.
RETURNS
Complete the merchandise return form on the back of the packing slip from your order. If you don’t have the original packing slip, you may contact customer service at 808.483.8710 weekdays 9am-5pm HST to request a merchandise return form.
We accept returns only on merchandise that is in re-sellable condition with the original tags and invoice (or invoice number). Lost invoices are available by logging in to your customer account on this Website.
We are not responsible for return shipping, so please use a traceable, insured shipping method for your return. No CODs. Merchandise return form must be included with the item you wish to return. Returned items will be credited back to the credit card used for the purchase transaction. You will receive an email confirming the receipt of merchandise and amount of refund.
Exchanges Contact customer service weekdays 9am-5pm HST at 808.843.8710. Please review our easy returns section above to learn how to ship items you want to exchange.
In-stock items will be shipped within two business days after we receive your returned merchandise. We will credit your account for the difference in the price of the original item if it is less than the price of the exchange item.
99-1295 Waiua Place
Aiea, HI 96786
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the TCSurfHawaii.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the TCSurfHawaii Web site. These Terms and Conditions May Change T&C Surf reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the TCSurfHawaii Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site. Order Related Policies Return and Exchange, Shipping, Pricing and other policies related to your order are found via links in the header and footer across this site. Copyright Notice All of the Content you see on this Web site, including, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Town & Country Recreations and/or their respective owners, one of its affiliates or by third parties who have licensed their materials to Town & Country Recreations. The entire Content of the TCSurfHawaii.com Web site is copyrighted as a collective work under U.S. copyright laws, and Town & Country Recreations owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the TCSurfHawaii.com Web site are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Town & Country Recreations reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Town & Country Recreations. Your account If you use the Site, you are responsible for maintaining the confidentiality of your account login and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account login or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. Submissions We welcome your comments regarding theTCSurfShop.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to TCSurfHawaii.com shall be and remain the exclusive property of Town & Country Recreations. Your submission of any such Comments shall constitute an assignment to Town & Country Recreations of all worldwide rights, titles and interests in all rights, including copyrights and other intellectual property rights in the Comments. Town & Country Recreations will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
T&C Surf is committed to providing customers with a secure shopping Web site. We collect only personal information that is needed to process your order. This information is only accessible to designated employees within the company. Your information will never be sold or shared with an outside party. T&C Surf guarantees that our customers will only pay for those items, which they have actually authorized. If you have any questions regarding our privacy policy, please call (808) 483-8710.
What information does T&C Surf collect?
We collect only the information needed to process your order. When you place an online order, we will ask for your preferred payment method, credit card account number and expiration date, your full name as it appears on your credit card, your billing address, daytime phone number and your e-mail address. This information can be stored in your online account for future purchases if you choose to do so. We will also ask you to tell us whether your “ship to” address is different than your “billing” address. All information is transmitted over secured servers within systems that limit access to designated employees who need the information to process your order. Credit card information is not accessible to our employees, and is securely passed on to our credit card processor for authorization. Our site is secured by Entrust data encryption SSL certificate services, as indicated by the lock icon on the bottom of your browser. Internet Cookies Information you provide to us during the checkout process is stored in the form of an internet “cookie,” or text file on your desktop. Your browser options let you choose to refuse or accept cookies. Information collected for cookies helps us improve the quality of our Web site, tailor our product offerings to suit individual preferences, track and/or analyze visiting patterns and resolve any difficulties. Cookies must be enabled to buy products at TCSurfHawaii.com.
Newsletters
Getting on our news list is easy. Simply enter your email address in the “Newsletter” submission link in the left menu on this website. Signing up means you’ll find out about specials, industry news, new products, promotions and more. We do not share our subscriber list with outside parties. Should you decide to unsubscribe, you may do so by following the unsubscribe instructions in the footer of our email newsletter.
Children
We do not intentionally collect information from children under the age of 13. If you are a parent and you think we have inadvertently collected such information from your child, please e-mail us at <a href="mailto:customerservice@tcsurfhawaii.com">customerservice@tcsurfhawaii.com</a>.
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